Privacy Policy

Privacy Policies

US Privacy Policy
Canadian Privacy Policy

US Privacy Policy

This privacy policy (the “Policy”) describes how Prime Group Holdings, LLC and its affiliates (“Prime Group”) collects and uses your information. Privacy of our customers is very important to us and we want you to know how your information will be handled. This Policy applies to data you provide us when you access or use the Site and use or purchase Prime Group Products and Services, which includes becoming a tenant of one of our storage facilities. Prime Group may modify this Policy from time to time effective upon its posting. It is important that you review the Policy often.

Collection of Non-Personal Information

We may collect non-personally identifiable information regarding your visit to the Site and use of Prime Group Products and Services. We may utilize third party software to collect this information and reserve the right to change our data collection methods, providers and/or software, at any time in our sole discretion. If you do not want non-personally identifiable information collected, it may be possible for you to adjust settings on the electronic equipment you use to access the Site and Prime Group Products and Services (e.g., a stationary or mobile computer, phone or tablet) (your “Device”). However, we cannot guarantee that such settings may be changed or will be effective and you assume all risks associated with your access to the Site and Prime Group Products and Services.

Collection of Personal Information

We also collect Personal Information about you. By “Personal Information”, we mean information that can be used to identify a specific individual.

Personal Information may include device identifiers, IP addresses, or “cookies” (“Cookie Data”). This type of information, if collected, is collected through our “Tracking Technologies” described below.

Other Personal Information is what you provide to us when registering for a service or purchasing a product, such as your contact information, credit card data, driver’s license data and other information by which you can be identified.

By using the Site and Prime Group Products and Services and providing any information to us, you are acknowledging that not all portions of the Site are secure and that data transmissions via email, uploaded through a network or on the Site carry an inherent risk. We will not intentionally disclose your Personal Information, but we cannot control and will not be liable for interference by third-parties or misconduct by third parties. You agree not to provide any information through the Site and Prime Group Products and Services or email that would cause you damage or irreparable harm if it were disclosed in error or through unlawful third party actions.

How We Use Personal Information

We will use your Personal Information to enable us to provide the service or product indicated when you provided the information, such as responding to your inquiries about Prime Group Products or Services, renting a storage unit, and managing your account. We may use your Personal Information to identify you when you visit our Site and Prime Group Products and Services, to improve the operation and usefulness of our Site and Prime Group Products and Services, to enable us to improve our services and products, and comply with applicable laws and law enforcement. If you have consented, we will use your Personal Information to provide you with news about products or services we are offering, updates about storage locations or employment opportunities.

You may request that we remove your Personal Information or cease receiving communications from us by responding to the opt-out information provided on our Site, or in our emails, or by contacting us using the contact information provided below.

How We Protect Personal Information

Personal information collected via the Site and Prime Group Products and Services, or through other Members, may be stored and processed in the United States and/or any other country in which we maintain facilities, and by using the Site and Prime Group Products and Services and providing information to Members, you consent to any such storage, processing and transfer of information into and out of your country, state, and/or territory.

Generally accepted standards are used to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security and cannot be liable for security breaches.

We will disclose your information to third party vendors solely for the purpose of facilitating providing our goods and services to you (such as processing payments and managing our business needs and the Site).

Tracking Technologies

We use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the Site and Prime Group Products and Services, track users’ movements around the Site and Prime Group Products and Services, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

Data Retention

You may request that we delete your Personal Information and after such request, we will retain and use your Personal Information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We may disclose your information: (1) if we determine a violation of the Terms has occurred; (2) if we believe such disclosure is necessary to identify or bring legal action regarding or prevent injury or interference with our rights or the rights of another user of the Site and Prime Group Products and Services; (3) to respond to legal process or as otherwise required by law; and (4) to assist us in fraud protection or investigation.

You understand that information received from you may be used by us for any or all of the reasons described herein.

WE WILL NOT HAVE ANY LIABILITY WHATSOEVER FOR ANY DATA BREACH OR UNAUTHORIZED ACCESS TO USER CONTENT OR OTHER INFORMATION ON OR SUBMITTED THROUGH THE SITE AND PRIME GROUP PRODUCTS AND SERVICES.

Children’s Privacy

We do not knowingly collect or solicit personal information from minors and you represent and warrant that you are not providing any information about a minor.

Additional Policy Provisions for California Residents

This section (“CCPA Section”) supplements the information contained in the Policy and applies solely to users of the Products and Services who are residents of the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California laws. Any terms defined in the CCPA have the same meaning when used in this CCPA Section.

Personal Information for purposes of the CCPA Section is information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“CCPA Personal Information”).

CCPA Personal information does not include (a) Publicly available information from government records; (b) Deidentified or aggregated consumer information; or (c) information which is not within the scope of CCPA.

We have collected the following categories of CCPA Personal Information within the last twelve (12) months:

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers	Yes
B. Personal information as listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information	Yes
C. Protected classification characteristics under federal or California law	Age, race, color, ancestry, national origin, citizenship, religion, marital status, medical or health conditions, disabilities, gender, sexual orientation, military status, or genetic information	No
D. Commercial information	Records of purchasing	Yes
E. Biometric information	Fingerprints or facial recognition	No, except we do collect a copy of your driver’s license to protect the security of your storage unit.
F. Internet activity	Browsing or search history	Yes
G. Geolocation data	Physical location or movement	No, except that we monitor when renters enter storage unit areas (e.g., gate access) to protect the security of your storage unit.
H. Sensory data	Audio or visual information.	No
I. Employment related information	Employment status or history	No
J. Non-public education information under the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))	Education records directly related to a student maintained by an educational institution	No
K. Inferences from other personal information	Profile reflecting a person’s preferences	No

We obtain such CCPA Personal Information from you directly or from third parties you have authorized or are necessary to provide Products or Services you have requested, and/or indirectly through Tracking Technologies. We may use or disclose CCPA Personal Information for the reasons described in the Policy. We will not collect or use CCPA Personal Information other than as disclosed pursuant to the Policy including this Section without notice to you.

Where we have disclosed CCPA Personal Information to a third party for the purposes described in the Policy or this Section, we require such third parties to treat such CCPA Personal Information confidentially and only for the purposes we have disclosed to you.

CCPA provides California Residents with specific rights regarding their CCPA Personal Information, specifically California Residents:

Have the right to request disclosure of our collection and use of your CCPA Personal Information in the preceding 12 months:
- Which categories of your CCPA Personal Information we have collected
- Why we collected your CCPA Personal Information
- With which categories of third parties we have shared your CCPA Personal Information
- The specific CCPA Personal Information of yours that we collected

Have the right to request deletion of your CCPA Personal Information that we possess

We will respond to verified requests from California Residents pursuant to the CCPA and fulfill such requests in compliance with the law, including any exceptions that may apply such as when the CCPA Personal Information is necessary to:

Fulfill our obligations with respect to the Products or Services you have requested or another legal obligation
Protect against cybersecurity threats, fraudulent or illegal activity
Avoid damage to, maintain and repair our Products or Services
The exercise of free speech or other rights protected under the law
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.)
The completion of scientific, historical, or statistical research you previously consented to which is in the public interest and in compliance with law
Our right to use such information for internal purposes consistent with consumer expectations given the nature of our relationship with you or compatible with the context in which you provided your CCPA Information

You may exercise your CCPA rights described above and as otherwise provided under the law by submitting a verifiable CCPA request to the contact specified in the Policy for any privacy concerns. Such a request must be:

Made by you or your registered agent authorized pursuant to California law, on your behalf or on behalf of your minor child
Made no more than twice in any 12-month period
Provide information sufficient to reasonably verify the CCPA Personal Information is yours or is your minor child’s CCPA Personal Information
Provide sufficient detail to allow us to evaluate the request and our legal obligations and rights under the law

We will respond to verifiable CCPA requests in accordance with the requirements of the law, and reserve all of our rights under such law.

We will not discriminate against you for exercising your CCPA rights as a California Resident, and will not deny access to Products or Services in the manner provided to all users of such Products or Services except as permitted by the CCPA.

This Section is incorporated into the Policy for California Residents only and may be amended in our discretion except to the extent otherwise required by law.

Contact For Any Privacy Concerns:

Prime Group Holdings, LLC
85 Railroad Place
Saratoga Springs, NY 12866
Phone: 518-615-0552

Canadian Privacy Policy

This privacy policy (the “Policy”) describes how Prime Group Canada ULC and its affiliates (“Prime Group”) collects and uses information of residents of Canada. Privacy of our customers is very important to us and is committed to protecting your privacy in accordance with Canadian privacy laws.

The Fair Information Principles

In all things, Prime Group is committed to the ten fair information principles:

Principle 1 – Accountability

We shall be responsible for personal information under our control and appoint someone to be accountable for our compliance with these fair information principles.

Principle 2 – Identifying Purposes

We shall set out the purposes for which the personal information is being collected before or at the time of collection.

Principle 3 – Consent

We shall obtain consent of the individual for the collection, use, or disclosure of personal information, except where inappropriate.

Principle 4 – Limiting Collection

The collection of personal information will be limited to that which is needed for the purposes identified by us. Information will collected by fair and lawful means.

Principle 5 – Limiting Use, Disclosure, and Retention

Unless the individual consents otherwise or as necessary or appropriate under the law, personal information will only be used or disclosed for the purposes for which it was collected, and kept only so long as needed to serve one or more of the foregoing.

Principle 6 – Accuracy

Personal information will be as accurate, complete, and up-to-date as reasonably possible in order to properly satisfy the purposes for which it is to be used.

Principle 7 – Safeguards

Personal information will be protected by appropriate security relative to the sensitivity of the information.

Principle 8 – Openness

We will make our policies and practices relating to the management of personal information publicly and readily available.

Principle 9 – Individual Access

Upon request, an individual will be informed of the existence, use, and disclosure of their personal information and be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Principle 10 – Challenging Compliance

An individual shall be able to challenge our compliance with the above principles. Their challenge should be addressed to the person accountable for our compliance with Canadian privacy laws.

Applicability of Policy

This Policy applies to data you provide us when you access or use the Site and use or purchase Prime Group Products and Services, which includes becoming a tenant of one of our storage facilities. Prime Group may modify this Policy from time to time effective upon notice to you and will apply to your information thereafter if you have consented.

Prime Group Products and Services include, but are not limited to our websites www.primestorage.ca, www.primestorage.com, www.goprimegroup.com, www.goprimecommercial.com, www.shetlandpark.com, and such other websites and apps as may be created by us from time to time, as well as our storage facilities.

This Privacy Policy explains the personal information we collect, why we collect it, how we collect it, what we use it for, where we keep it, how it is secured, who has access to or uses it, and when it is disposed.

Collection of Personal Information

By “Personal Information” we mean information that can be used to identify you.

In some circumstances, Personal Information we collect may include device identifiers, IP addresses, or “cookies” (“Cookie Data”). This type of information, if collected, is collected through our “Tracking Technologies” described below.

Other Personal Information may include information you provide to us when registering for a service or purchasing a product, such as your contact information, credit card data, driver’s license data and other information by which you can be identified, for our functions and activities, and to comply with the law.

In some circumstances we may come into possession of other Personal Information when providing you with Prime Group Products and Services. For example, if a dispute arises between us, we will be in possession of information about that dispute which may constitute Personal Information.

Personal Information that is obtained by us as a result of being publicly available may not be subject to this Policy, in accordance with law.

If you provide us with Personal Information that we have not solicited, we may destroy or de-identify it.

How We Collect Your Personal Information

We collect Personal Information directly from you when you make inquiries of us or register for Prime Group Products and Services. In some cases, we work with third parties to market our storage facilities and we obtain your Personal Information indirectly from such third parties if you have purchased Prime Group Products and Services through such third parties.

We may have obtained Personal Information indirectly from you when we acquire self-storage facilities to which you have previously provided your Personal Information.

Prime Group’s storage facilities may have security cameras in place for the protection of our tenants and our facilities. In those locations, you may be recorded by those cameras.

Why We Collect Your Personal Information and How We Use It (Including Any Disclosure to Third Parties)

We may use your Personal Information to identify you when you visit our Site and Prime Group Products and Services, to improve the operation and usefulness of our Site and Prime Group Products and Services, to enable us to improve our services and products, and comply with applicable laws and law enforcement.

In fulfilling these purposes, we may transfer or disclose certain personal information to particular third party service providers including affiliated entities. These external and internal organizations include payroll companies, insurance companies, information technology consultants, document management companies, companies that interpret medical information and performance analytics companies.

If you have consented, we will use your Personal Information to provide you with news about products or services we are offering, updates about storage locations or employment opportunities.

In addition to the other uses of Personal Information described herein, we may use cookie data to remember users’ settings (e.g., language preference), and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site and Prime Group Products and Services, but your ability to use some features or areas of our Site and Prime Group Products and Services may be limited. Likewise, please note that if you choose not to provide certain personal information to us, we may not have the ability to assist you, or provide you with the requested service or complete your transaction.

Where We Keep Your Personal Information and How It Is Secured

Personal information we possess may be stored and processed in Canada, the United States and/or any other country in which we maintain facilities.

Generally accepted methods of security proportionate to the nature of Personal Information are used to protect the Personal Information submitted to us, both during transmission and once we receive it.

However, all networks and data transmission carry an inherent risk of unintentional and/or unauthorized access based on events and actions that are outside of our control. For that reason, it is not possible to guarantee that the Site or Prime Group Products and Services, including your Personal Information, will always be secure. Use of the Site and Prime Group Products and Services, and acceptance of the Terms and this Policy, includes your acknowledgment and assumption of those risks.

Where appropriate, we may handle personal information relying on exemptions or requirements that are available under applicable law.

CYBERSECURITY CRIME IS UNFORTUNATELY INCREASING. WE CANNOT CONTROL SUCH CRIME AND ACCORDINGLY WE CANNOT ACCEPT LIABILITY FOR ANY DATA BREACH OR UNAUTHORIZED ACCESS TO USER CONTENT OR OTHER INFORMATION ON OR SUBMITTED THROUGH THE SITE AND PRIME GROUP PRODUCTS AND SERVICES.

Disclosure of Your Personal Information

We may disclose your Personal Information to our service providers who assist us with the uses described in the Policy. The type of service providers we use and may disclose Personal Information to include professional advisors such as lawyers, accountants and auditors, data storage providers, payroll companies, insurance companies, information technology consultants, and others that provide services to us as appropriate and necessary.

We will not intentionally disclose your Personal Information in a manner contrary to the Policy, but we cannot control and will not be liable for interference or misconduct by third-parties. You agree not to provide any information through the Site and Prime Group Products and Services or email that would cause you damage or irreparable harm if it were disclosed in error or through unlawful third-party actions.

We may disclose your Personal Information in connection with transactions requiring the involvement of financial institutions, government entities, and shipping companies or postal services.

We may also disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements in Canada or other jurisdictions outside Canada or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal rights or safety of any individual.

In addition, we may disclose your Personal Information: (1) if we determine a violation of our Terms of Use has occurred; (2) if we believe such disclosure is necessary to identify or bring legal action regarding or prevent injury or interference with our rights or the rights of another user of the Site and Prime Group Products and Services; (3) to respond to legal process or as otherwise required by law; and (4) to assist us in fraud protection or investigation.

You understand and agree that information received from you may be used by us for any or all of the reasons described herein.

We may also disclose your personal information in another manner if you have consented to that particular disclosure.

It is our practice to seek the necessary protection for information when we share your Personal Information, however we cannot guarantee that any entity receiving such data from us will adhere to their obligations.

Disposal of Your Personal Information

We retain all personal information subject to our procedures and policies relating to data retention, which require that personal information be destroyed in a manner that protects the confidentiality of the data when its retention period expires.

You have a right to access and request correction of most Personal Information that we have about you. In some circumstances it may not be possible for us to provide you with all of your Personal Information or an exemption under the law may apply. For instance, the employee records exemption may apply or we may not provide access to information if disclosing that information would impact on the privacy of another individual. Where we will not provide access to Personal Information held about you, we will tell you why.

If you think that any Personal Information we hold about you is inaccurate, you may contact us using the contact details below and we will take reasonable steps to ensure that the information is corrected. We may take steps to verify your identity before providing you access to Personal Information. You can help us to keep data about you accurate by notifying us of changes.

Any requests for access to or correction of Personal Information will be responded to within a reasonable period after the request is made.

Children

We do not knowingly collect or solicit any information from minors (Personal Information or otherwise) and you represent and warrant that you are not providing any information about a minor.

Contact For Any Privacy Concerns

If you have any questions, concerns, complaints or requests regarding your Personal Information, please contact:

Privacy Officer
c/o Prime Group Holdings, LLC
85 Railroad Place
Saratoga Springs, NY 12866
Phone: 518-615-0552
Email: privacy@goprimegroup.com